The featured pieces need attention.
01
Choose your piece
Start with a product, size and color that fit the moment you want to keep.

The face you know by heart
Choose a piece, add a pet photo and see your portrait before checkout. You approve the design before it moves toward production.
Featured pieces
Start with a piece, then choose the available size and color before creating your portrait.
This collection is not currently available in the storefront.
Photo to portrait
See how a photo and portrait direction work together, then explore the starting looks available for the same kind of story.


Artwork styles
How it works
One product, one pet and one design you approve before checkout.
The featured pieces need attention.
01
Start with a product, size and color that fit the moment you want to keep.

02
Upload one to three clear photos and choose a starting look shaped for the selected piece.

03
Review the portrait and product preview. Checkout begins only after you approve the design and item details.
You see the portrait and selected piece before checkout begins.
The design and item details you approve become the order reference.
Production files are prepared for the selected product after payment and final checks.
Payment card entry is handled by the hosted checkout provider, not stored by HEARTKNOWN.
FAQ
The essentials about photos, approval, checkout and production.
No. You can browse products and moment collections without signing in. Sign-in is required before private photos are uploaded or a design is saved.
Use a clear, well-lit photo with the face and defining features unobstructed. You must own the photo or have permission to use it.
Yes. The current journey lets you review the portrait and item details before you approve and continue to checkout.
Payment confirms the approved design. Routine redesign is not offered after payment; production defects or incorrect items follow the quality-issue process.
Production and delivery estimates depend on the selected piece, destination and shipping method. The supported estimate is shown before payment rather than promised as a fixed date here.
Keep the item, packaging and clear photos, then contact HEARTKNOWN with the order reference so the production and delivery facts can be reviewed.
After payment, product availability and production files are checked again. A production partner receives only the information needed to make the selected item.
The first storefront is prepared for United States delivery, English content and USD pricing. Available methods and costs are confirmed at checkout.